Delivery Policy

Thank you for choosing Chithi.me. This Delivery Policy explains how we deliver the digital features and physical gifts purchased through our app and the Chithi.me Marketplace. By placing an order with us, you agree to the terms below.

Chithi.me delivers two kinds of items:

• Digital items — letters, identity reveals, credits, and other in-app features.
• Physical gifts — items purchased through the Chithi.me Marketplace and delivered to a recipient.

1. Digital Delivery

• Digital items are delivered instantly inside the app as soon as your payment is successfully processed. No shipping is involved.
• If a digital item does not appear in your account after a successful payment, please contact [email protected] and our team will resolve it promptly.

2. Gift Delivery (Chithi.me Marketplace)

Order processing time. Gift orders are typically prepared within 1 business day of successful payment. Processing time may vary depending on the item and the partner shop.

Delivery area and time. We currently deliver gifts within Bangladesh. Once dispatched, gifts are usually delivered within 3-7 business days, depending on the recipient's location and the gift shop.

Anonymous delivery. To protect the privacy of both parties, every Marketplace gift is delivered on behalf of an anonymous sender and is presented as being sent by Chithi.me. The sender's identity is never shared with the recipient or with the partner shop.

Recipient information. Accurate recipient and delivery details are required for successful delivery. Chithi.me handles delivery arrangements, and we are not responsible for gifts that cannot be delivered because of incomplete or incorrect information provided at the time of ordering.

Delivery confirmation. Once a gift has been delivered, the sender will receive a confirmation in the app, including tracking details where available.

3. Shipping Delays

While we strive to meet every delivery timeline, unforeseen circumstances — such as weather, traffic, public holidays, or other external factors — may cause delays. We appreciate your understanding in such situations and will keep you informed where possible.

4. Delivery Restrictions

Some gifts may be unavailable in certain areas due to location or local regulations. Where a selected gift cannot be delivered to the intended recipient, we will notify the sender and offer an alternative or a refund in line with our Refund Policy.

5. Failed or Returned Deliveries

If a gift cannot be delivered and is returned to us because of incorrect or incomplete recipient details provided by the sender, we will contact the sender to arrange redelivery. Additional delivery charges may apply in such cases.

6. Contact Information

If you have any question or concern about an order or this Delivery Policy, please contact our customer service team at [email protected].